Managing Your Subscription

Manage your Tyform subscription and billing information.

Accessing Billing

1. Click your profile icon
2. Select Settings
3. Click Billing

Current Plan

View your current plan details:

• Plan name and price
• Billing cycle (monthly/annual)
• Next billing date
• Usage this period

Upgrading Your Plan

To Pro

1. Go to Billing → Change Plan
2. Select Pro
3. Choose billing cycle
4. Enter payment information
5. Confirm upgrade

Your upgrade is instant. You'll be charged a prorated amount.

To Business

1. Go to Billing → Change Plan
2. Select Business
3. Choose billing cycle
4. Complete payment
5. Set up team (optional)

Downgrading

Before Downgrading

Check what you might lose:

How to Downgrade

1. Go to Billing → Change Plan
2. Select your new plan
3. Review changes
4. Confirm downgrade

Downgrades take effect at the end of your billing period.

Billing Cycle

Monthly Billing

• Charged on the same date each month
• Cancel anytime
• Changes apply immediately

Annual Billing

• Charged once per year
• 25% discount vs monthly
• Changes apply immediately
• Refund policy applies

Switching Cycles

Monthly → Annual:

• Charged prorated annual amount
• Discount applies immediately

Annual → Monthly:

• Switch takes effect at renewal
• No partial refunds

Payment Methods

Adding a Card

1. Go to Billing → Payment Methods
2. Click Add Card
3. Enter card details
4. Click Save

Updating Payment

1. Go to Billing → Payment Methods
2. Click on the card to update
3. Edit details
4. Save changes

Removing Payment Method

1. Ensure you have another payment method
2. Click Remove on the card
3. Confirm removal

Invoices & Receipts

Viewing Invoices

All invoices are available in Billing → Invoices

Each invoice includes:

• Invoice number
• Date
• Amount
• Payment status
• PDF download

Billing Email

Receipts are sent to your account email. To use a different email:

1. Go to Billing → Billing Details
2. Update Billing Email
3. Save

Invoice Details

Add company information for invoices:

• Company name
• Address
• VAT/Tax ID
• Purchase order number

Failed Payments

What Happens

1. Day 1: Payment fails, email notification sent
2. Day 3: Retry attempted, second notification
3. Day 7: Final retry, service warning
4. Day 10: Account downgraded to Free

Fixing Failed Payments

1. Go to Billing
2. Update payment method
3. Click Retry Payment

Cancellation

How to Cancel

1. Go to Billing → Cancel Subscription
2. Select cancellation reason
3. Confirm cancellation

After Cancellation

• Access continues until period end
• Forms remain accessible (read-only on Free)
• Response history available per plan limits
• Data export available for 30 days

Reactivating

Reactivate anytime:

1. Go to Billing
2. Click Reactivate
3. Choose plan
4. Complete payment

Refund Policy

14-Day Guarantee

New subscriptions are eligible for a full refund within 14 days if you're not satisfied.

Requesting a Refund

Email support@tyform.com with:

• Account email
• Reason for refund
• Invoice number

Refunds processed within 5-10 business days.

Non-Refundable

• Subscriptions over 14 days old
• Additional team member fees (after use)
• Overage charges (responses processed)

Enterprise Billing

Custom Contracts

Enterprise customers receive:

• Custom payment terms
• Annual invoicing
• Purchase orders
• NET 30/60/90 options

Volume Discounts

Tax Information

VAT (EU)

EU businesses can provide VAT ID for reverse charge:

1. Go to Billing → Tax Info
2. Enter VAT ID
3. VAT is removed from invoices

Sales Tax (US)

Sales tax applied based on your billing address in applicable states.

Tax Exemption

Nonprofits and educational institutions may be tax-exempt:

1. Email support with exemption certificate
2. We'll update your account
3. Future invoices will be tax-free

Getting Help

Billing Support

For billing questions:

• Email: billing@tyform.com
• In-app: Settings → Billing → Contact Support

Common Issues